Privacy Policy

When you request a quotation or contact us, we may collect your name, company name, customer type, phone number, email address, requested products, quantities, project or delivery location, notes, and the page from which the request was prepared.

We may also retain the messages and files you choose to send through WhatsApp, email, telephone, or our social-media pages.

We use the information to review requirements, prepare and follow up quotations, confirm specifications and availability, coordinate supply or delivery, provide customer support, maintain business records, protect the website from misuse, and improve our services.

Submitting an enquiry does not subscribe you to unrelated promotional messages. You may ask us to stop non-essential marketing communication at any time.

The quotation form prepares a message and opens the channel you choose. The request is completed only after you review it and press Send in WhatsApp or your email application.

WhatsApp, email providers, map services, and social-media platforms process information under their own privacy policies. Tiba Insulation does not control those external services.

We do not sell or rent personal information. We may share only what is reasonably necessary with authorized staff, delivery or technical partners, manufacturers, professional advisers, or service providers involved in responding to your request, completing an order, operating the website, or meeting a legal obligation.

We retain information only for as long as reasonably needed for the enquiry, quotation, order, support, accounting, dispute handling, or applicable business and legal requirements. We use reasonable organizational and technical safeguards, but no internet or messaging service can guarantee absolute security.

You may contact us to ask what information we hold about you, or to request correction or deletion where appropriate. Send your request to info@tibainsulation.com; we may need to verify your identity before acting on it.

The website currently stores your language choice on your device. If analytics or additional cookies are introduced, this policy and the related notice will be updated before they are used where consent is required.

We may update this policy when the website or our services change. The current version will remain published on this page. Privacy questions can be sent to info@tibainsulation.com or delivered to 8 Ahmed El-Zomor St., 10th District, Nasr City, Cairo, Egypt.